Reference

What You Agree To When You Use cricks app

These terms set out the rules for your account on cricks app — how it works, what we expect from you, and what you can expect from us.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
cricks app What You Agree To When You Use cricks app
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your data matter to us. Here is how we handle both under these terms.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Wallet Verification

Your bKash, Nagad, or Rocket wallet is verified against your account name before any withdrawal is processed. This step protects you from unauthorised payouts.

Account Access

Two-step login via OTP is applied to your account. If you lose access to your registered number, contact support before attempting a recovery to avoid a lock.

Data Requests

To request a copy of your data, a correction, or account closure, contact us through live chat or email with your registered wallet number as identification.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to account and terms-related questions within one business day.

Team online

Live Chat

Start a chat from your account dashboard for the quickest response on terms queries, account access, or wallet verification questions.

Email Support

Send your terms or account question to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account.

Help Centre

Our help centre covers common terms questions — account eligibility, wallet rules, and what to do if your access is restricted in your region.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a cricks app account. Access depends on your local law and eligible region — use is not permitted where local law prohibits it.

No. One account per person is the rule. If we detect duplicate accounts linked to the same identity or wallet, both may be suspended pending a review by our support team.

All activity under your login is your responsibility. Sharing credentials is against these terms. If you suspect unauthorised access, contact support immediately to secure your account.

Contact support via live chat or email with your current registered number and the new bKash, Nagad, or Rocket details. Wallet changes require identity verification before they take effect.

We notify you through your registered contact when terms are updated. The revised version is posted here with the effective date. Continued use after that date means you accept the changes.

Send a closure request through live chat or email. We will process it after verifying your identity via your registered wallet. Any pending withdrawals are settled before closure is confirmed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.